FAQ

General Terms of Purchase and Delivery for Shiro Website

 

 Why should I buy from Shiro?

At Shiro, we bring you the finest and highest-quality authentic Iranian products directly from Iran. From delicious dates and pure saffron to hand-picked nuts, all our products are sourced from the best suppliers in Iran and come with a quality guarantee. Shiro offers a unique experience of taste and quality.

How can I place an order on Shiro?

Ordering from Shiro is simple. Visit our website, browse and select your desired products from various categories, and add them to your cart. Then proceed to the checkout page and complete your order by filling in your details.

 What payment methods are available?

:We support secure online payment gateways for your convenience. You can choose from the following payment methods
UPI (like Google Pay, PhonePe, and BHIM)
Credit and Debit Cards (Visa, Mastercard, and Rupay).

 How long does delivery take?

For Chandigarh and Delhi, orders will be delivered within 24 to 48 hours.
For other cities and regions across India, orders will be delivered within 7 business days.
We at Shiro strive to deliver your products as quickly as possible.

 Are there any shipping charges for orders?

Orders over ₹5,000 come with free shipping
For orders under this amount, shipping charges will be calculated based on weight and destination, and will be displayed during the checkout process.

 Can I return a product?

Yes, you can return a product if it is damaged or does not match your order within 24 hours of receiving it. The product must be in its original condition and packaging. We care about your satisfaction at Shiro.

 How are the products packaged?

All products at Shiro are carefully packaged with hygiene and safety in mind. We use moisture-resistant and waterproof packaging to ensure that the quality and freshness of the products are preserved during delivery.

 Do you ship to all locations in India?

Yes, Shiro delivers to all parts of India, from major cities to remote areas. We are committed to timely delivery and high-quality service across the country.

 How can I track my order?

You can easily track your order status through your user account page on the Shiro website. Additionally, once your order is dispatched, you will receive a tracking number and delivery details via email so you can track your order in real time
If you need further information or assistance, our support team is always available to help.